No show / cancellation policy- clients may cancel or reschedule their appointment up to 12 hours in advance. This can be done online or via txt / dm on facebook or instagram.
The deposit will be non refundable for no shows /cancellations less than 12 hours.
If client chooses to reschedule this appointment less than 12 hours before, the deposit can be used for next service. ( This will only be allowed once). Deposit will be forfeited fail to no show or cancel within 12 hours of appointment. A 30% no show or cancellation fee will also be applied and taken from saved card on file or emailed invoice.
Service policy- If there are any complications during service ( eg: reaction) deposit will not be refunded and remaining service will be complimentary.
If a reaction occurs after service or client is unhappy, client MUST come back into clinic for an in person examination, no longer than 2 days post treatment. Photos will not be accepted and a refund will not be given.
If service does not exceed expectations, it MUST be bought up before leaving day of service. Not after.
Tattooing Policy- No refunds will be given ( no exception) post treatment. This includes if service is not what was expected, unhappy or not aware of cost. A consult is provided to cover all of this prior to service.
A touch up fee will be charged 6-8 weeks after initial service. If it’s been longer than 2 years between touch ups, this will be charged as a 18+ month touch up ( an additional touch up may be required but will be consulted before service).
Photos- please advise therapist prior to service if you are not comfortable with photography or videos being taken of service. This consents to photos being taken otherwise and to be used to social media and advertising purposes.